FAQs

General Questions

What does Headstone do?

Headstone is a smart piece of financial technology that pulls together important information that your family would need to know if you died.

How does it work?

Whether you like it or not there is a lot of data on you out there. We pull that from Experian and then from your bank account that, you link to Headstone and organise it for your family.

Is it secure?

Yes, we are as secure as any of the banks we link to and only you will see the information here in Headstone. After you die the people you nominate receive the report you create.

Is it complicated?

No. If it was too difficult then people wouldn't do it. If they don't do it then people they love will suffer and might lose out on money they are owed.

Setting up

Does it take long to set up?

No. We pull data from Experian in a matter of seconds and link to whichever bank account you want us to just as quickly, using your mobile banking app to authorise this. Then you just need to tell us who would be entitled to see the report after you die.

What happens after I set it up?

The account stays open whilst it is being paid for by your employer. We update Experian data monthly but because of banking rules you will need to login for 30 seconds every 3 months to authorise the link to your account.

What is in the report that is created?

We have designed the 'Headstart Report' to give your family an immediate understanding of your financial situation to help alleviate stress, anxiety. We set out account information so they can block/freeze bank accounts and identify recurring payments so they can cancel them to stop money leaving the account unnecessarily.

What changes can I make to my account?

You can do as much or as little as you like with your account. The basic tool of the Headstart Report is just the beginning. We would encourage you to use our Letter of Wishes to set out instructions for your family and you can add important information about your life and other things you own that are not captured automatically by our technology.

Privacy

Who sees my information?

Only who you want to. As part of the set up you need to tell us who should be given access to the Headstart Report in the event of your death. If you choose to download the report and share it whilst you are alive then that is up to you but we would advise against it.

Can my employer see my information?

No. We can't see it either. Only you see your data and have access to your Headstart Report and anything in the vault is only permitted after you have died.

Do you share my data with anyone?

We don't share your data with anyone. Occasionally we might sample general and totally anonymous data from all our members as part of reviewing the services we offer.

What happens if there is a data breach?

We are fully regulated and adhere to the standards set by the Government. If there is any data breach then we are liable for that and will inform you about it immediately but we have exceptionally high standards in order to be able to work with banks and credit agencies safely so hopefully you find that reassuring.

Nominations

Who should I nominate?

Ideally you should think about who is actually going to be there, sorting out your affairs. You might nominate one or two members of your immediate family. You might have professional advisors like a solicitor or accountant who can act on your family's behalf to help.

Can I change who I nominate?

Yes, much as you can add or remove information from the platform you can change your mind about who has access to it as well.

Change in situation

What happens if I leave my job?

The account will stay open so don't worry. We will give you 90 days to set up a Direct Debit but will also offer good deals to people who take it to their new employer if they don't offer Headstone already.

What if I forget about it?

Well ideally you look at this now and then but our philosophy is very much that you should go and get on with your life and enjoy it for a long time. Just in case though and because accidents happen, it's good to have this sorted in the background.

When you die

What happens when I die?

As part of the set up your next of kin get an email with instructions how to contact us. They would get in touch, with your death certificate and we will release the Headstart Report to them right away and details about anything else you have stored in the document vault.

Are there more costs when I die?

No. We release the information to your nominees as part of the service. We believe we will actually save your family a lot of money, time and stress with the information we can share with them from what you put together.

Does this affect my Will?

If you have a Will then well done! You are in the minority that do. All Headstone does is enable your family and Executors access to critically important information that they can take action on to prevent fraud, loss of money or costs and charges from your accounts.

Frequently Asked Questions

General Questions

Setting up

Privacy

Nominations

Change in situation

When you die

Headstone isn't about you, it's for people you care about

Contact us

Request a live demo

Sign up to Headstone

Frequently Asked Questions

General Questions

Setting up

Privacy

Nominations

Change in situation

When you die

Headstone isn't about you, it's for people you care about